Qiscus
Agentic Customer Engagement Platform to Transform Your Customer Experience into a Sustaina
Qiscus is a customer engagement platform that brings communication channels, AI agents, and customer lifecycle management into a single system. It addresses the problem of fragmented customer interactions by centralizing conversations from WhatsApp and over 20 other channels, while supporting lead generation, nurturing, support, and marketing workflows.
The platform includes Omnichannel Chat for unified messaging, AgentLabs for deploying AI Agents grounded in business knowledge, Helpdesk for ticket tracking and resolution, CRM, and a call center. It also offers the official WhatsApp Business API with capabilities such as WhatsApp Broadcast, WhatsApp Call, WhatsApp OTP, Click to WhatsApp Ads, Chat Commerce, WhatsApp Flow, and WhatsApp Coexistence. Custom channels and a Meta Ads Tracker are available as add-ons.
Qiscus is built for businesses managing customer interactions at scale across multiple channels. Pricing is quote-based and determined by the products selected, the number of agents, monthly customer volume, and connected channels or add-ons. WhatsApp messages are charged separately per message based on Meta's rates. Payment can be made by credit or debit card, or by invoice through bank transfer for companies with a contract.
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