PagerDuty

PagerDuty is an operations platform for incident management, on-call scheduling, and alerting. It correlates and routes alerts from monitoring, ITSM, and collaboration tools, coordinates response across Slack, Microsoft Teams, mobile, and web, and runs automated incident workflows from detection through post-incident review. The platform is vendor-agnostic, connecting signals from tools across a stack rather than only its own telemetry.

Core capabilities include smart alerting, dynamic routing, unified response, on-call scheduling with escalation policies, and no-code to pro-code automation. AI agents under PagerDuty Advance handle triage and remediation (Scribe, Shift, and Insights Agents cover documentation, on-call handoffs, and trend analysis). Integrations are available through 750+ connectors, open APIs, email, and Model Context Protocol (MCP), with bi-directional sync to systems of record such as Datadog, ServiceNow, Slack, Jira, and AWS.

PagerDuty is aimed at engineering, reliability, operations, security, and customer-facing teams running always-on systems. It is packaged as the PagerDuty Operations Cloud, with a free trial available and no credit card required to start. Security certifications include FedRAMP Low, SOC 2 Type II, and ISO 27001.