Narvar
Intelligent Personalization “Beyond Buy”
Narvar is a post-purchase experience platform for retailers that covers delivery estimates, order tracking, notifications, returns and exchanges, delivery claim management, and fraud prevention. It addresses the fragmented, manual work involved in delivery, service, returns, and fraud across the consumer journey after checkout.
The platform is organized into named modules: Promise (AI-powered delivery date estimates), Secure (delivery protection), Track (personalized tracking pages), Notify (multi-channel proactive messaging), Assist (delivery claim management and fraud prevention), and Shield (returns and exchanges with eligibility rules and automated exchange options). IRIS (Intelligent Retail Insights Service) is the platform's AI engine, trained on consumer interaction data, that automates decisions, flags fraud, and personalizes post-purchase moments. Integrations include Shopify, Zendesk, BigCommerce, Klaviyo, Magento, Gorgias, Salesforce, and Attentive, along with carrier connections.
Narvar is aimed at ecommerce and digital, customer care, supply chain and logistics, and risk and fraud teams, spanning pre-purchase, delivery, and post-delivery stages. It is offered through a demo-based request process; no free plan, trial, or specific packaging details are stated.
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