Fiveoak

Fiveoak is a review-management SaaS designed for local service businesses. It solves the problem of collecting and managing customer reviews across multiple platforms by automatically sending review invites via SMS and email after a service is completed, such as when an appointment ends or an invoice is paid. This ensures businesses gather feedback consistently without manual follow-up.

The platform routes reviews from Google, Facebook, Yelp, and industry-specific sites into a single inbox, allowing users to respond to Google reviews directly from Fiveoak. Key features include multi-location reporting with location and staff leaderboards, two-way SMS messaging from a shared inbox, a website chat widget that hands off conversations to SMS, SMS surveys, and a social proof widget that displays live reviews on a business website. It integrates with schedulers, CRMs, and PMS systems to trigger invites automatically.

Fiveoak is built for multi-location operators and local service businesses such as dental practices, pharmacies, and treatment centers. It is packaged per location per month, with volume discounts for multi-location operators. A demo is available to see the product in action, and setup is typically completed in an afternoon.