CustomerX
Your entire Customer Success strategy in one place, now with custom AI
CustomerX is a customer success platform that brings customer data, interactions, health signals, surveys and automations into a single workspace. It addresses fragmented information across spreadsheets and tools, manual and repetitive tasks, and late detection of churn or expansion signals, helping teams manage the full customer journey with more visibility and consistency.
Core modules include Jornada do cliente, Automações, Health Score, Pesquisas, CX Analytics, Tracking de eventos and CX Assist, an AI feature that analyzes customer behavior to flag risks and opportunities. Surveys cover NPS and CSAT, delivered by email, WhatsApp or an in-product widget, with segmentation and performance-by-rating views. The platform connects with a large catalog of apps and tools, and centralizes notes, conversations, documents, support tickets, survey feedback and meeting transcripts.
CustomerX is aimed at Customer Success and Customer Experience teams, with use cases spanning onboarding, customer experience, product adoption, retention and revenue expansion. It offers plans for teams structuring their CS function as well as fuller solutions, a free trial, and a demo booking option; specific packaging details such as seat or usage-based pricing are not stated.
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