Chargeflow
AI Chargeback Management, Prevention & Recovery
Chargeflow is an AI-driven chargeback management platform for eCommerce, SaaS, and enterprise merchants. It addresses the revenue loss and operational burden of credit card disputes by automating the end-to-end recovery process, from evidence gathering to submission, while also preventing chargebacks before they occur. The platform supports multi-store and multi-processor environments and connects to payment, eCommerce, and CRM systems.
Key capabilities include Chargeflow Intelligence, an AI engine that collects and organizes evidence using data points from multiple sources, and industry-specific models. Chargeflow Prevent scores transactions post-checkout using a global adaptive network to identify stolen cards, friendly fraud, and refund abuse, with automated rules to approve, verify, or cancel orders. Chargeflow Alerts provides real-time notifications from Visa and Mastercard networks, while Chargeflow Insights offers dashboards tracking chargeback ratios and AI recommendations. The platform integrates with over 100 systems, including Shopify, Stripe, PayPal, WooCommerce, Salesforce Commerce Cloud, and Zendesk.
Chargeflow is designed for finance teams and merchants managing disputes across multiple stores and processors. Pricing is results-based: recovery is charged as a percentage of recovered chargebacks, alerts are charged per alert that successfully prevents a dispute, and Prevent is priced per scanned transaction, with the first 1,000 scanned transactions free. There are no long-term contracts or setup fees.
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