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MiaRec

Conversational intelligence and automated quality management for contact centers

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MiaRec is an AI-native conversation intelligence platform for contact centers. It analyzes 100% of customer conversations to provide transcription, summaries, sentiment analysis, automated quality assurance scoring, and relationship management. The platform offers three products — Conversation Analytics, Auto QA, and Relationship Management — built on a shared intelligence layer, with features such as Ask AI for querying conversation data in plain language, CX metrics (CSAT, NPS, NES), and integrations with contact center platforms including Cisco, Five9, RingCentral, and Microsoft Teams.

12 alternatives to MiaRec

Ranked by how well each tool replaces MiaRec: shared features, audience, price and popularity.

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    Covers 2 of 15 key features.

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    Covers 1 of 15 key features, has a free plan and starts cheaper.

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  5. CustomerIQ

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  6. Aviso

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  9. Claap

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  10. KeyMetric

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    Covers 1 of 15 key features.

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  12. Sybill

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    Covers 1 of 15 key features and has a free plan.

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