Accela
Government software and services
Accela is a cloud-based software platform for public agencies that brings permitting, licensing, asset management, and code enforcement onto a single system. It addresses the operational pressures governments face, including siloed departments, rising regulatory complexity, and staff shortages, by automating service workflows from application intake through inspection, approval, and renewal.
The platform includes a Workflow Engine, GIS integration, mobile apps, a Public Portal, ePermitHub Digital Plan Room, OpenCounter pre-application guidance, Communication Management, and Reports and Analysis. Civic applications cover building permitting, planning and zoning, business and occupational licensing, service requests, fire prevention, environmental health, and asset management. It connects to external systems through APIs and pre-built integrations via Accela Construct, and incorporates AI features designed for government workflows. Security capabilities include a zero-trust posture, continuous monitoring, and compliance audits.
Accela is built for government agencies ranging from local departments to state programs, delivered as a SaaS platform that can be configured and expanded over time. The pages describe a demo-based engagement model rather than published pricing or plan tiers.
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