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UXPressia

Customer Experience Mapping & Management Platform

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UXPressia is a customer experience mapping and management platform for creating and organizing customer journey maps, personas, service blueprints, and impact maps in one place. It addresses the problem of scattered CX assets and siloed teams by providing a centralized repository with custom tags, statuses, and ownership, supporting real-time and asynchronous collaboration across an organization.

Core capabilities include a customer journey mapping tool, persona creator and editor, impact mapping tool, service blueprints, and CX Chunks for organizing research insights. AI features cover AI journey maps, AI personas, and AI chat with personas, alongside an AI persona generator, AI journey map generator, AI import from images, AI persona simulator, AI assistant, AI-powered insights, and an AI storyboard generator. Integrations include Google Analytics, Google Sheets, Mixpanel, Slack, MS Teams, Jira, and Azure DevOps, with embed support for prototypes and other third-party content. Exports are available as PNG, PDF, CSV, and PPTX.

UXPressia is aimed at CX professionals, consultants, designers, and teams across industries such as healthcare, finance, human resources, insurance, marketing, telecom, and SaaS. Packaging includes a Free plan with limited documents and tags, seat-based Pro and Business plans with expanding features and AI request allowances, and a custom-priced Enterprise edition with SSO, MFA, separate workspaces, and dedicated support. An AI Boost premium add-on layers additional AI capabilities onto any plan.

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