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Tata Communications Kaleyra

Intelligent, seamless and scalable interactions using our Interaction Fabric

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Tata Communications Kaleyra is a cloud communications platform that brings customer messaging, contact centre, unified communications, cloud voice and AI tools into one suite. It addresses the problem of disconnected systems and fragmented customer and employee interactions by consolidating vendors and enabling cross-channel conversations with contextual data.

The suite comprises Kaleyra CPaaS for compliant, personalised messaging across channels; Kaleyra CCaaS for contact centre operations; Kaleyra.ai for AI tools supporting customer interactions and workforce efficiency; Kaleyra Unified Communications for hybrid work collaboration; Kaleyra Cloud Voice for global voice; and Kaleyra Phone, which combines voice and messaging. Collaboration endpoints and devices are also offered for standardised hybrid collaboration across UC platforms. Use cases include transactional messaging, OTP authentication, marketing, customer service and collaboration.

It is aimed at enterprises managing customer and employee interactions at scale, with deployment across a global network. Packaging details such as free plans, trials or seat-based pricing are not specified on these pages.

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