Shift Health

Shift Health is an AI agent platform for healthcare practices that automates work such as referrals, prior authorizations, claims, scheduling, and patient calls within existing EHR systems. It aims to reduce manual bottlenecks across the patient journey, from intake through payment, while keeping human oversight where needed.

The platform offers pre-built agents across Patient Access, RCM, and Contact Center categories, including Document Intake, Referral, Insurance Verification, Prior Auth, Scheduling, Registration, Charge Capture, Denial Management, and Patient Balances. Agent OS lets users describe workflows in plain English to build, test, and publish custom agents. Integrations cover APIs, EDI (eligibility, claims, remits), browser agents for payer portals, databases, and document/fax processing, connecting with EHR/PM systems, clearinghouses, payer portals, and Microsoft 365. Governance includes four autonomy tiers, confidence-gated writes, audit trails, and case management with escalation ladders.

Shift Health is designed for healthcare practices and their engineering or operations teams. Pre-built agents can be configured by Shift's team, while Agent OS is available for licensing so organizations can build their own agents or have custom ones built for them.