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Rulebase

AI agent monitoring for customer-facing agents

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Rulebase is a customer operations platform that monitors AI and human agents across chat, voice, and workflows, linking agent actions to actual customer outcomes. It detects silent failures, false resolutions, repeat contact, wrong answers, failed tools, unnecessary handoffs, and policy gaps, then traces root causes by comparing failed AI journeys with successful human resolutions.

Core modules include Agent monitoring, Simulations for testing agents before changes go live, Self improvements that turn failures into prompt, knowledge, and tool fixes, AutoQA for reviewing every human interaction, Insights for quality gaps and customer signals, and Coaching. It connects to customer systems via MCP integrations with helpdesk and contact centre tools including Zendesk, Freshdesk, Help Scout, Crisp, Intercom, Aircall, Five9, Genesys Cloud CX, NICE CXone, and Avaya, plus a Slack integration and an MCP server for AI clients. Compliance features include SOC 2 Type II, GDPR, PCI DSS, and AES-256 encryption.

Rulebase is aimed at customer operations and support teams, particularly in regulated financial services. Packaging details such as free plans, trials, editions, or seat-based and usage-based pricing are not specified on these pages.

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