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Qualaroo

Qualaroo is a SaaS product from ProProfs that helps companies collect customer and user in

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Qualaroo is a SaaS feedback tool that shows short, contextual surveys—called Nudges—on websites, web apps, mobile apps and prototypes, capturing responses while users are engaged rather than through follow-up email. It aims to explain the reasons behind visitor and customer decisions, complementing analytics data with qualitative answers.

Features include advanced targeting by domain, geography, behavior, scroll depth, exit intent and visit frequency; question branching; ten question types including NPS; the Identify API for linking responses to specific users; heatmaps and session replays; IBM Watson sentiment analysis; word clouds; and reporting with email notifications. It integrates with Zapier, Optimizely, Google Analytics, Slack, Salesforce, HubSpot, LiveChat, Intercom, Mailchimp and Tableau, and offers iOS and Android native SDKs plus multilingual surveys. It is part of the ProProfs product family alongside BIGContacts CRM, Help Desk and Survey Maker.

Qualaroo is aimed at teams gathering website, product, UX and customer feedback, including marketers, designers and SaaS businesses. A free plan and a demo are available, with additional suites offered through the ProProfs family.

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