Papa

Papa connects members and families with vetted local Papa Pals who provide in-person or phone-based companion care, help with everyday tasks, transportation, errands, and support for children and pets. The service addresses social needs that affect health and well-being, including loneliness and isolation, while also supporting family caregivers and helping older adults remain independent at home. Papa works with health plans and employers, and individuals outside participating programs can sign up directly.

The Papa platform includes a national network of Papa Pals, a Papa Pal app for reviewing and accepting visits and reporting feedback, and an in-house Care Center that provides personalized support and visit fulfillment. Solutions include Companion Care, Flexible Family Care, Papa Plus, Post-Discharge Support, Care Gap Closure, Digital Enablement, Health Risk Assessment, and Fall Risk Prevention, with programs available in person or by phone. Members can check eligibility through a covered health plan or employer benefit, or sign up directly, and schedule visits online or by phone. Papa Plus combines companion care with plan-directed tasks to support quality, utilization, satisfaction, and retention.