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MSP360

Backup software and IT management platform for MSPs and IT teams

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MSP360 is an IT management and data protection platform that brings backup, remote monitoring and management, remote access, and ticketing together in a single management console. It addresses the need to protect data across endpoints, servers, virtual machines, and SaaS platforms while also managing and supporting those devices. The platform supports Windows, macOS, and Linux, along with SQL Server, Hyper-V, VMware, and Proxmox VE, and can back up to cloud providers such as Amazon S3, Wasabi, Backblaze B2, Microsoft Azure, and Google Cloud, as well as local drives, network shares, and NAS devices.

Key components include MSP360 Backup, Backup for Microsoft 365 and Google Workspace, MSP360 RMM, MSP360 Connect for remote desktop access, and MSP360 Tickets. The RMM module offers proactive monitoring, automated issue resolution, and integrations with ConnectWise PSA, HaloPSA, and an RMM API for custom integrations. Tickets can be created manually or automatically from backup and RMM alerts. An AI Assistant for managed backup insights is also available in beta.

MSP360 is aimed at MSPs and IT departments. Packaging varies by product: backup offers a free tier for personal workstations and a paid Pro edition with a free trial; SaaS backup is priced per user for single-tenant use, with multi-tenant plans available by quote; RMM has a free Community Edition limited to 50 endpoints and a paid per-endpoint plan with volume discounts; Connect offers a free tier for up to 5 devices and a paid Pro edition. Tickets are included at no extra cost with Managed Backup and RMM.

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  12. Duplicati

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