Manago AI (ex-SALESmanago)
Customer engagement platform that turns insights into campaigns from a single prompt
Manago AI is an AI customer engagement platform that brings customer data, marketing automation, commerce marketing, personalisation and product recommendations into one system. It is designed to help teams turn behavioural signals from visits, clicks, carts and purchases into coordinated customer journeys across email, SMS, WhatsApp, push and web channels.
Core modules include a Customer Data Platform that unifies behaviour, purchases, engagement, preferences, consent and predictive signals into a single profile; Marketing Automation for behaviour-triggered cross-channel journeys; Commerce Marketing for intent signals such as wishlists, back-in-stock requests and price drops; and Personalisation and Recommendations driven by customer data and AI scoring. Agentic AI features let teams give a goal by prompt to help create audiences, draft content, build workflows and prepare campaigns for approval. An MCP server supports access to customer data and campaign actions from tools such as ChatGPT, Claude and Cursor. Integrations cover e-commerce platforms including Shopify, Magento, PrestaShop and WooCommerce, CRM/ERP/CMS systems, social media audiences, Google Analytics, mobile SDKs and SMS gateways, with an open REST API for custom connections.
Manago AI is aimed at marketing and e-commerce teams that need to unify customer data and run cross-channel campaigns. The platform is offered through a demo and discovery-call process; specific plan editions, seat or usage-based packaging and trial terms are not detailed on the pages provided.
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