eztalks

eztalks is an online engagement platform that brings SMS and MMS messaging, fax send and receive, voice calling, and phone number rental into a single service for business communication. It addresses the need to reach customers and partners through text, documents, and calls without maintaining separate tools, and it operates on a pay-as-you-go basis with no subscription fees.

Core capabilities include sending and receiving SMS and MMS, bulk messaging campaigns, online faxing with an inbox and real-time notifications, click-to-dial outbound calling, and inbound calls with cloud call center features such as IVR menus, skill-based routing, live call monitoring, call recording, and call forwarding. Phone number options cover local, toll-free, shortcode, and mobile numbers. Security measures include two-factor authentication, AES-256 file encryption, web application firewalls, and HIPAA and PCI-DSS compliance.

The platform is aimed at businesses communicating with customers and partners across regions. A free account provides access to all features without a credit card, along with a US or Canada phone number and starting credit. Paid services are charged by usage, with phone numbers rented for terms ranging from seven days to one year, and volume discounts available through sales.