ShipMonk

ShipMonk is a third-party logistics and fulfillment service for D2C and B2B ecommerce brands, combining owned and operated fulfillment centers with an in-house platform. It addresses the complexity of managing orders, inventory, transportation, and post-purchase operations across multiple channels and locations, replacing the need for separate order management, transportation, inventory, automation, and reporting tools with a single system.

The platform covers order management (virtual bundling, auto-split/merge, preorders, gift messaging), transportation (intelligent routing, Virtual Carrier Network, multi-carrier rate shopping), inventory (FEFO/FIFO, lot and expiry control, multi-location management, safety stock), automation (configurable rules, order tagging, fulfillment logic), post-purchase (branded tracking, claims filing, returns visibility), and reporting (pre-built dashboards, cost breakdowns, BI integrations). It offers a public RESTful API with webhooks, integrates with ERPs, and is SOC 2 Type II compliant. Facilities are FDA-registered, with some GFSI-certified to BRCGS standards.

ShipMonk serves ecommerce brands across categories including apparel, beauty, electronics, health and nutrition, home and garden, and pet products, handling both D2C and B2B fulfillment. Pricing is provided on a custom quote basis, scoped to channels, volume, and operational complexity.