Customer Thermometer
Customer satisfaction survey app for email-based feedback
Customer Thermometer is a customer satisfaction survey tool that places one-click rating buttons inside emails, helpdesk tickets and other customer touchpoints, so recipients can respond without leaving their inbox. Responses, comments and NPS data are collected in a dashboard for reporting and alerting.
It offers integrations with platforms such as Outlook, Gmail, Zendesk, Salesforce, ServiceNow, ConnectWise, Slack, Microsoft Teams, HubSpot, MailChimp and Power BI, along with webhooks, an API and a universal embed method for other systems. Advanced plans add embedded Thermometers via third-party applications, Outlook and Gmail footer surveys, NPS reporting and personalized Ribbon reporting.
Plans are packaged by monthly response volume, with unlimited users on every plan and no per-agent pricing. Unused responses roll over, and accounts can be upgraded, downgraded or cancelled at any time. A free account with 10 surveys is available, and an Enterprise option covers larger plans, multiple accounts, bespoke reporting and flexible invoicing.
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