Certus AI

Certus AI is a voice AI agent designed specifically for restaurants to solve the problem of missed phone calls, which often result in lost orders, reservations, and catering inquiries. It answers every incoming call instantly, handles multiple calls simultaneously, and can take orders, manage reservations, and process catering requests without human intervention. The system eliminates the need for staff to juggle phone duties with in-person service, reducing missed revenue and improving operational efficiency.

The AI agent integrates directly with major point-of-sale systems including Toast, Square, Clover, and SkyTab, sending orders straight into the POS and kitchen display system without manual entry. It supports English and Spanish, offers smart upselling of add-ons and combos, and can handle payment collection via phone, SMS link, or at pickup. A dashboard provides analytics on calls answered, revenue recovered, and peak times. The system is trained on each restaurant’s specific menu, modifiers, and hours.

Certus AI is built for independent restaurants, franchises, and chains that rely on phone orders and reservations. The website indicates a flat monthly fee with no per-minute charges, a month-to-month contract, and a 30-day money-back guarantee, with no setup fees mentioned. It is available through a demo booking process.