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CERO

Automated communication between hospitals and patients in Latam – more patients attended,

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CERO is an automated patient communication platform for hospitals and health centers in Latin America. It handles appointment confirmations, cancellations, rescheduling, waitlists, agenda blocks, referrals, and preventive controls through natural-language messaging, capturing colloquial replies including emojis and spelling variations.

Key capabilities include confirmation of single and multiple appointments, spontaneous cancellation handling, automatic rescheduling, agenda blocks, waitlists, and referrals. Conversations use natural-language confirmation with details such as titles and specialties, provide map directions and arrival instructions, and integrate with existing scheduling systems or CRM platforms.

CERO is used by healthcare teams ranging from small practices to large organizations, with deployments in Chile and Colombia. The platform is offered through demo scheduling, and the site does not state specific plan tiers or pricing models.

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