Carrick
Patient communication platform combining two-way texting, calling, voicemail, and AI in a
Carrick is a patient communication platform for healthcare teams that brings texts, calls, voicemails, forms, appointments, and other touchpoints into a single shared inbox. It addresses fragmented communication at the front desk, where unanswered calls, piled-up voicemails, and incomplete follow-ups can slow operations. Patients can reply by text without downloading an app or logging into a portal, and the platform supports HIPAA, PIPEDA, and PHIPA compliance.
Core capabilities include two-way SMS in a shared inbox, calling with routing and voicemail transcription, broadcasts and targeted outreach, appointment workflows and reminders, digital forms and intake, two-way translation, and guardrailed text and voice AI agents with human handoff. Reporting covers response times, no-shows, cancellations, deliverability, and engagement. Carrick connects to existing EMR systems through purpose-built integrations, an HL7 FHIR-ready foundation, and APIs, and works alongside existing phone or VOIP providers.
It is built for clinics, hospitals, health systems, and health authorities, with multi-team organization by location, department, or program, plus roles, permissions, and privacy controls. Setup is customized to each organization's workflows, with configuration and onboarding handled by the Carrick team. The pages describe a tailored setup process rather than a self-serve free plan, trial, or published editions; contact the vendor for packaging details.
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