Captivated
Business texting and conversation management platform for two-way SMS with teams.
Captivated is a conversation management platform centered on two-way business texting. It brings customer message threads into a shared workspace so teams can assign ownership, maintain conversation history, and coordinate responses across departments, while also handling automated follow-ups, appointment reminders, campaigns, payments, and website live chat.
Core capabilities include scheduled messages, templates with merge fields, keyword-triggered replies, workflow automations, dashboard reporting, internal team chat, forms and signatures, Express Pay for ACH or credit card collection, Google review collection, and a website chat widget. Integrations cover HubSpot, Chrome, Google My Business, Outlook, Google Calendar, Stripe, Square, Zapier, Jotform, Zoom, Shopify, Facebook Meta, and web-based CRMs, with API access available on Pro plans. An iPhone app is also offered.
Captivated is built for businesses of varying sizes, including enterprises and franchises, across sales, support, field services, marketing, and accounting teams. It is licensed by location rather than by seat, with unlimited users and contacts. Some features, such as after-hours auto-replies and API access, are tied to Pro plans, and the platform includes onboarding and live support.
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