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Annex Cloud

Enterprise loyalty platform for building and running customer loyalty programs

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Annex Cloud is a SaaS loyalty platform for enterprise brands, covering engagement, personalization, retention and referral across online, in-store, in-app and in-market channels. It addresses the need to manage a consistent member experience, collect and act on customer data, and run loyalty programs across multiple brands, regions and languages from a single system.

The platform is organized into four capability sets: Engage (gamification, social loyalty, surveys, quizzes and contests), Personalize (advanced segmentation, Journey Catalyst, progressive profiling), Retain (incentive engine, program types, receipt scanning, rewards and reporting) and Advocate (Refer A Friend with double-sided rewards and fraud controls). Predictive AI features include churn risk scoring, spend lift and reward match. Journey Catalyst orchestrates automated next-best actions. The platform connects to existing stacks through more than 125 data connectors and APIs, including SAP Customer Data Cloud, Microsoft Dynamics Service Cloud, Adobe Commerce (Magento), BigCommerce, commercetools, Adyen, Braze, Bloomreach, Acoustic, Constant Contact and Bazaarvoice.

It is built for enterprise brands and loyalty marketers managing complex, multi-brand or multi-region programs. The product is packaged as a SaaS platform with a demo-based evaluation process; specific plan tiers and pricing are not detailed.

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