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Userlens

Let agents talk to your customers

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Userlens is a customer adoption and retention platform for B2B SaaS product and PLG teams. Its adoption agent, Lumi, analyzes individual product behavior alongside database state to identify users who are falling behind and generate personalized guidance messages for each one, while tracking whether adoption actually moved against defined goals.

Campaigns start with an adoption goal, an audience that qualifies for it with a stated reason for each match, and guardrails defining what each message should achieve, include, and avoid. Lumi writes each message from that brief and the user's behavior rather than templates, and sends only what you approve. It combines database state with analytics behavior to determine the next best action, and monitors who adopted, who stalled, and where to follow up. Integrations include PostHog and database connections.

Userlens is packaged by profile volume, where a profile is one person or one company. A free plan covers a small number of profiles with a limited number of personalized emails and one active campaign. Paid tiers add more profiles, emails, active campaigns, and data integrations, with annual billing on the Growth tier and custom limits, security controls, and dedicated support on Enterprise.

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