Userlane
Software adoption platform combining application usage intelligence with in-workflow help
Userlane is an enterprise software performance platform that measures how people use business applications and AI tools, then delivers guidance, answers, and data validation directly inside those applications. It addresses the problem of hidden friction and cost in software adoption, helping organizations see where systems create lost productivity, unused licenses, and rising support demands.
The platform comprises two pillars: Application Intelligence, which includes App Discovery, HEART Score, Goals, and Portfolio Overview for tracking adoption and usage; and Contextual Assistance, which provides in-app guidance, Contextual Actions, an Assistant, and Validators. It works with any web-based enterprise application and integrates with Microsoft Copilot and other AI assistants via MCP, supporting Chrome, Edge, and Firefox through a browser extension.
Userlane targets regulated sectors including healthcare, manufacturing, financial services, and the public sector. It is packaged with application-based pricing across three tiers: Application, Department, and Organization, scaling with scope rather than user count. Setup requires SSO via SAML 2.0 and Active Directory integration, with a no-code management console for business users. The platform is ISO 27001 certified and hosted on Microsoft Azure with EU data residency by default.
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