Skip to content
whatismyalternative

Spoki

WhatsApp-first Customer Experience Management platform combining AI agents, broadcast, CRM

Visit Spoki

Spoki is an Italian customer experience platform built on the official Meta WhatsApp Business API, developed by NextAI Srl. It brings AI chatbots, marketing automation, broadcast campaigns, a conversational CRM, Voice AI, email, SMS and RCS into a single inbox, helping businesses automate sales, customer support and lead qualification across channels.

Core capabilities include AI agents with semantic detection and cross-channel execution, visual flows, product catalogs, checkout and cart recovery, deal pipelines and tickets, plus 100+ integrations with tools such as Shopify, WooCommerce, HubSpot and Salesforce. It is available on web and supports WhatsApp, Voice, Email, SMS and RCS.

Spoki is aimed at businesses managing customer conversations at scale, from support teams to marketing and sales operations. It is packaged as subscription plans — Service, Marketing and Sales — with a free trial that requires no credit card. Plans include unlimited operators and contacts, with WhatsApp conversation costs billed separately according to Meta's WhatsApp Cloud API rates; prepaid credits cover channel usage such as templates, SMS and Voice minutes. Support tiers are offered as separate add-ons, and annual billing is available alongside monthly, quarterly and annual cycles.

12 alternatives to Spoki

Ranked by how well each tool replaces Spoki: shared features, audience, price and popularity.

  1. Sinch

    APIs for messaging, voice, email, and verification

    Covers 3 of 15 key features.

    66 out of 100 matchUsage-based

  2. Infobip

    Build meaningful customer relationships across any communication channel

    Covers 6 of 15 key features.

    66 out of 100 matchUsage-based

  3. Authkey

    One platform for AI-powered customer conversations.

    Covers 3 of 15 key features and has a free plan.

    Free plan
    65 out of 100 matchContact sales

  4. Zoko

    A complete WhatsApp platform for Shopify brands.

    Covers 2 of 15 key features.

    65 out of 100 match$49.99/mo

  5. 360dialog

    Drive results with 360dialog's WhatsApp Business solutions

    Covers 3 of 15 key features.

    64 out of 100 match$49/mo

  6. Growby

    AI WhatsApp marketing platform for bulk messaging, chatbots and campaign automation.

    Covers 1 of 15 key features and has a free plan.

    Free plan
    64 out of 100 matchContact sales

  7. QuickReply.ai

    WhatsApp automation for marketing and support

    Covers 3 of 15 key features.

    64 out of 100 matchContact sales

  8. Community

    Rich Messaging + AI, direct to your audience.

    Covers 5 of 15 key features.

    63 out of 100 matchContact sales

  9. WANotifier

    WhatsApp marketing and automation software for end-to-end customer lifecycle marketing.

    Covers 3 of 15 key features and has a free plan.

    Free plan
    63 out of 100 matchFree

  10. Picky Assist

    WhatsApp automation platform with chatbots and CRM for business communication

    Covers 5 of 15 key features and has a free plan.

    Free plan
    62 out of 100 match$29/mo

  11. Textmagic

    Business text messaging for marketing and communications

    Covers 1 of 15 key features and has a free plan.

    Free plan
    62 out of 100 matchUsage-based

  12. MyOperator

    MyOperator is the business AI operator for WhatsApp and calls.

    Covers 6 of 15 key features and has a free plan.

    Free plan
    62 out of 100 matchContact sales