ScalePad
Customer Success Platform for MSPs
ScalePad is a suite of five products for managed service providers, covering customer success, compliance, quoting, backup assurance, and business intelligence. The products are connected by a platform with open APIs and an MCP server, allowing client, product, compliance, and customer success data to flow across the stack and be worked with by AI agents.
The suite includes Lifecycle Manager for customer success, ControlMap for compliance and GRC, Quoter for proposals, contracts, and payments, Backup Radar for backup SLA and compliance monitoring, and Cognition360 for business intelligence on ConnectWise data. Lifecycle Manager serves as the hub, with signals from the other products feeding into roadmap initiatives, QBRs, and client conversations. Quoter supports templates, product catalogs, bundles, distributor pricing, approvals, e-signatures, and online payments, with integrations across PSA, CRM, distributor, and payment systems.
ScalePad is built for MSPs and their client-facing teams. Products can be adopted individually or together, and the platform exposes open APIs and MCP-connected workflows for automation. Quoter includes unlimited users on every plan; other packaging details are available through the vendor's pricing pages.
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