Latchel
AI front office for growing property managers
Latchel is an AI front office platform for property managers that combines a 24/7 AI maintenance engine with an AI call center. The maintenance engine troubleshoots resident requests at intake, guiding them through step-by-step fixes before a vendor is dispatched, while the call center answers office calls across leasing, owner, resident, HOA, and city inquiries. Human support is available when needed, including video calls with experts for emergencies.
Key capabilities include intelligent dispatching that bundles trips and reuses context across related work orders, AI voice controls for managers, residents, and vendors, and recorded transcripts attached to work orders. The call center operates in two modes: a frontline mode that serves as the first voice callers hear, and a backup mode for overflow and after-hours coverage. Summaries route to email, SMS, or CRM. Latchel integrates with property management systems including Yardi, AppFolio, Buildium, Rent Manager, Rentvine, Propertyware, PropUp, and Leonardo247, with lighter data pipelines for Aptly, LeadSimple, Entrata, RealPage, and MRI.
Latchel is built for growing property management companies and can be purchased as either a call center or a maintenance tool. A free maintenance assessment is available without a credit card or commitment, and demos can be requested.
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