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Critter

Automate operations for growing pet care businesses with Critter

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Critter is a marketing automation and CRM platform for pet care businesses, covering lead capture through ongoing client engagement. It connects booking and customer data from scheduling tools such as Time To Pet, Precise Pet Care, MyTime, Scout, PetPocketBook, and Paw Partner, or CSV import, into a customer lifecycle funnel with automated transition rules, task lists, and lifecycle emails.

Core capabilities include email marketing, two-way SMS texting, automated funnel tracking, auto tagging and segmentation, referral programs, embeddable forms, booking links, upsell, cross-sell, and win-back campaigns, reporting dashboards, a website chat widget, and multi-location support. Togo AI provides chat-based assistance for reviewing connected data and drafting follow-ups, with an AI Agent and industry data connectors also listed.

Critter is aimed at pet care operators, from single-owner businesses to franchises. Plans are Starter, Grow, Pro, and Enterprise, with seat and business limits varying by tier and usage-based email, SMS, and Togo AI allowances. A 14-day trial is available for new CRM businesses without a credit card; SMS is not available on Starter or during the trial.

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