Adaptional
AI-powered claims review that audits 100% of claims in real time.
Adaptional is a custom AI platform for insurance claims and underwriting that reads, extracts, and analyzes claim files, notes, and documents. It addresses the limits of manual quality assurance, where teams sample only a small share of claims and findings arrive too late to act on. The platform connects to claims systems such as Guidewire and Duck Creek, ingests files and notes without a dedicated integration project, and applies configurable audit scorecards so every claim is reviewed continuously in real time.
Claims are evaluated across six dimensions: compliance, coverage, leakage, service quality, subrogation, and reserves. Alerts are sent to managers on open files, with monitoring to confirm issues are resolved. The platform is aimed at insurance carriers and claims operations teams. The pages describe a demo request and a 30-minute call as the way to evaluate the product; no free plan, trial, editions, or seat-based or usage-based packaging is stated.
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